Identification and Communication with Stakeholders

• Stakeholder Identification

Based on the results of questionnaire distribution, internal discussions by the Sustainability Development Committee, and input from external experts, as well as by referencing issues of concern to peer hospitals, the Hospital has identified stakeholder groups that may be positively or negatively impacted by its operational activities. The AA1000 SES stakeholder engagement standard（Stakeholder Engagement Standards） was adopted, using the five principles of “Responsibility, Influence, Tension, Diverse Perspectives, and Dependency” for scoring and ranking. Through this process, the Hospital identified seven key stakeholder groups: government agencies, internal colleagues (volunteers), patients and their families/patient groups, academic and research institutions, suppliers/outsourcers/contractors, students/interns, and external evaluation institutions.

• Stakeholder Communication

NCKU Hospital places great importance on stakeholder rights and interests. To understand stakeholders’ levels of concern regarding the Hospital’s sustainability issues, a diversified and systematic stakeholder communication platform has been established. In addition to the “Cheng Kung Window Employee Feedback Platform” and the “Employee Communication Forum” within the HR system for staff to raise concerns, the Hospital also provides the “Superintendent's Mailbox” on the official website. The table below outlines the Hospital’s communication channels and outcomes for each stakeholder group: